Terms of Service

Overview

These terms apply when you hire The SaaS Post-Sale Studio ("I," "me," "my"), a consulting practice operated by Christine Borkowski, for any engagement, including the Onboarding Health Check, Onboarding System Build, or Fractional Onboarding Lead, and when you buy a digital product from this site. By paying an invoice or a Stripe payment link, you ("Client") agree to these terms. If we sign a separate statement of work or agreement, that document controls where it differs from this page.

Scope of work

Each engagement's scope, timeline, and deliverables are confirmed in writing (email or a statement of work) before work begins. Work outside that scope is quoted separately and starts only after we both agree to it in writing.

Fees and payment

Fees are listed on my Work With Me page or in your proposal. Payment is processed securely by Stripe; I never see or store your card details.

• Onboarding Health Check: a flat fee, paid in full before the engagement starts.
• Health Check credit: the full Health Check fee is credited toward an Onboarding System Build signed within 30 days of your readout.
• System Build: 50% at signing and 50% at the engagement midpoint (week 4), so the full fee is paid before final handover. If you are applying a Health Check credit, it comes off the first payment.
• Fractional Onboarding Lead: billed monthly in advance, with a 3-month minimum.

Scheduling, cancellations, and refunds

• Before kickoff: if you cancel before our kickoff call, I refund your payment in full.
• After work starts: once stakeholder interviews or other engagement work have begun, fees paid are non-refundable.
• Rescheduling: either of us may reschedule a session with at least 2 business days' notice.
• Fractional Onboarding Lead: after the 3-month minimum, either party may end the engagement with 30 days' written notice.

Digital products

Digital products, such as templates and toolkits, are delivered by download immediately after purchase. Because they cannot be returned, all sales of digital products are final and non-refundable. If a file is damaged or will not download, contact me and I will replace it, or refund you if I cannot.

Your purchase gives you a license to use and modify the files inside your own company. You may not resell, share, or redistribute the files, in original or edited form, outside your company.

Your responsibilities

Timelines depend on timely access to the people, data, and tools the work requires. If interviews, data, or approvals are delayed, delivery dates move accordingly.

Confidentiality

I keep your non-public business information confidential and use it only to deliver your engagement. I will not name you as a client or share your results publicly without your written permission. I am happy to sign your NDA before we start.

Deliverables and intellectual property

Once paid in full, you own the deliverables created specifically for you (for example, your playbooks, templates, and readouts) and may use and modify them internally. I keep ownership of my pre-existing methods, frameworks, and general know-how, and may reuse them with other clients without using your confidential information.

No guarantee of results

I bring senior post-sale experience and a proven process, but outcomes such as retention, churn, or revenue depend on many factors outside my control, including how recommendations are implemented. I do not guarantee specific business results.

Limitation of liability

To the extent permitted by law, my total liability for any claim related to an engagement or purchase is limited to the amount you paid for that engagement or purchase. Neither party is liable for indirect or consequential damages, such as lost profits.

Independent contractor

I work as an independent contractor, not an employee. I am responsible for my own taxes, tools, and working hours.

Governing law

These terms are governed by the laws of the State of California, United States.

Changes to these terms

I may update these terms from time to time. The terms in effect when you pay for an engagement or product apply to that engagement or product.

Contact

Questions about these terms? Reach me via email.