onboarding systems · churn reduction · post-sale strategy · cs playbooks · revenue retention

From the Studio

Welcome to the Blog

Thought leadership on onboarding, handoffs, and retention from 14+ years running post-sale for B2B SaaS teams.

Onboarding & Handoffs

The 3 Handoff Gaps That Quietly Kill Series A/B Onboarding

Churn and stalled expansion rarely trace back to the product. They trace back to the handoff between Sales and Customer Success, and three gaps that show up in almost every Series A/B team that has outgrown ad hoc onboarding.

Christine Borkowski · July 14, 2026 · 5 min read

Pre-Sale & Discovery

The Information You Collect Before the Contract Is Signed Determines Everything After

Most B2B SaaS implementations don't fail because the product didn't work. They fail because the wrong information, or none at all, was collected before the work began.

Christine Borkowski · June 23, 2026 · 6 min read

Founder's Note

I Was the Person B2B SaaS Companies Hired to Make Post-Sale Work

Then I realized I could do that for more than one company at a time. Why I built The SaaS Post-Sale Studio after 14 years running onboarding and CS inside global startups.

Christine Borkowski · June 8, 2026 · 4 min read

If you're scaling a SaaS company and your post-sale motion hasn't kept pace, that's the conversation I'm here to have.

I work with a small number of SaaS teams at a time, so I can go deep, stay accountable, and actually move the needle.

Apply to work with us trending_flat