B2B SaaS Post-Sale Consulting | The SaaS Post-Sale Studio

Onboarding · Post-Sale · CS Strategy · Revenue

Onboarding Systems · Churn Reduction · Post-Sale Strategy · Customer-Facing Materials · Revenue Retention

100+

Customer implementations and professional services projects led across enterprise, mid-market, and growth-stage SaaS accounts

$10M+

ACV managed across enterprise, mid-market, and strategic customer portfolios

High-growth SaaS companies supported through scale-stage growth, including one IPO and two acquisitions

End Customers Supported at Past Employers

Sony PicturesDisney Cruise LineYum! BrandsActivision BlizzardNew BalanceUdemyOverstockUnited AirlinesMcDonald'sJack in the Box

Past Employers

Aampe Braze Eppo Optimizely Sharethrough 26Five Lab

About

I've been in the post-sale seat. I know what breaks.

I'm Christine Borkowski, founder of The SaaS Post-Sale Studio. With 14+ years in enterprise customer success, I've built and scaled post-sale motions at companies from seed stage through IPO.

I've sat in the CSM seat, the Director seat, and the fractional exec seat. I know where post-sale programs stall, and I build the systems that fix them.

Currently working with B2B SaaS founders and CS leaders

What I Do

I help SaaS companies build the systems that carry customers from pre-sale through renewal and expansion.

Four ways to work together, from templates you run yourself to an onboarding lead who runs it for you.

The Onboarding Architect Toolkit

$249

Do it yourself. Seven editable templates to run onboarding from sales handoff to QBR: kickoff deck, joint success plan, time-to-first-value tracker, and more. Available now.

Get the Toolkit

Onboarding Health Check

$2,500 · 2 weeks

Find where onboarding loses customers and what to fix first. Interviews, account traces, a readout, and a prioritized fix plan. Credited toward a System Build.

See the Health Check

Onboarding System Build

From $15,000 · 6 to 8 weeks

I design and build a repeatable onboarding system with your team: handoffs, milestones, time-to-value tracking, playbook, tooling, and enablement. Then I hand it over running.

See What's Included

Fractional Onboarding Lead

From $10,000/mo · 3-month minimum

Senior onboarding leadership without a full-time hire. I run your implementation program, lead your hardest onboardings, and coach your team.

See How It Works

"I'd have no hesitation recommending Christine to any company looking to improve its onboarding motion, build scalable Customer Success processes, or turn a loosely defined customer journey into something structured, measurable and effective!"

Luke Hoban, Customer Success at Greenhouse, worked with Christine at Aampe

"If you need an onboarding expert to build your systems, scale your team, or solve complex customer journeys, Christine is the consultant you want to partner with."

Arianna Carrizo-Ruiz, Post-Sales Professional Services Leader, led onboarding alongside Christine

Onboarding & CS strategy for B2B SaaS teams that retains, expands, and wins customers.